burger icon
Hopa United Kingdom
Log In

Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services provided through gopawin.com in connection with the Hopa product for players located in Great Britain ("Services"). By accessing or using any part of the Services, you agree to be bound by these Terms.

The Services for players in Great Britain are operated by AG Communications Limited, a company registered in Malta with company registration number C48328, having its registered address at 135, High Street, Sliema SLM 1548, Malta, and licensed and regulated by the UK Gambling Commission ("UKGC") under account number 39483 for remote casino, bingo and general betting (real events). Details are available on the UKGC public register at https://registers.gamblingcommission.gov.uk/39483. These Terms take effect from 6 November 2025 and apply to your use of the Services on and after that date.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. Other capitalised terms may be defined in context.

  • "Operator", "we", "us", "our" means AG Communications Limited, company number C48328, registered at 135, High Street, Sliema SLM 1548, Malta, operating the Services on gopawin.com for Great Britain players under UKGC licence 39483.
  • "Website" means the domain gopawin.com and any mobile or app-based versions through which the Hopa related Services are offered to Great Britain players.
  • "Hopa" means the version of the Hopa-branded games and services made available to players in Great Britain exclusively via the Website operated by the Operator under UKGC licence 39483.
  • "User", "you", "your", "Player" means any natural person who has registered an account on the Website and uses the Services for real-money gambling while located in Great Britain.
  • "Account" means the personal online gambling account opened by you with the Operator on the Website for the purposes of accessing and using the Services.
  • "Bet", "Wager" means any stake, bet, wager, or participation placed by you in a game, event, or product offered via the Services, whether for casino, bingo, or general betting on real events.
  • "Games" means the casino, bingo, instant games and other interactive gambling products offered through the Website from time to time.
  • "Bonus" means any promotion, bonus balance, free spins, free bets, or other incentive credited to your Account under a promotional offer, subject to specific terms and wagering requirements.
  • "Real Money Balance" means cleared funds deposited by you and not tied to any wagering or other conditions, together with any winnings derived from such funds that are not subject to further wagering requirements.
  • "Bonus Balance" means any funds, free spins, free bets or other credits granted under a Bonus offer which are subject to wagering or other conditions before they may be withdrawn.
  • "Wagering Requirements" means the total value of bets that must be placed using a Bonus (or any associated deposit) before the Bonus or related winnings may be transferred to the Real Money Balance or withdrawn.
  • "Payment Method" means a debit card, approved e-wallet, bank transfer, or other payment instrument accepted by the Operator and registered in your own name for the purpose of depositing or withdrawing funds.
  • "Chargeback" means any reversal, cancellation or repudiation of a payment initiated by or on behalf of you with a payment service provider.
  • "ADR Body" means the Independent Betting Adjudication Service ("IBAS"), our designated Alternative Dispute Resolution provider for Great Britain players, accessible at https://ibas-uk.com/.
  • "Privacy Policy" means our privacy notice available at https://gopawin.com/privacy/, describing how we process personal data in accordance with UK data protection law and GDPR.
  • "Bonus Policy" means the detailed bonus rules available at https://gopawin.com/bonus-policy/.
  • "Fair Play Policy" means the policy at https://gopawin.com/fair-play/, describing game rules, fairness, random number generation and return-to-player information.

Account Registration

Eligibility and Age Verification

  • Legal age: You may open an Account and use the Services only if you are at least 18 years old and legally permitted to gamble under the laws of England, Scotland or Wales. We conduct age and identity checks and may request documents such as a passport, national ID card, driving licence and proof of address before allowing gambling or withdrawals.
  • Location restriction: These Terms apply solely to players physically located in Great Britain using Hopa services via gopawin.com. You must not use the Services from any jurisdiction where online gambling is illegal.
  • Single account: You may hold only one Account for the Hopa services on gopawin.com. Multiple Accounts, including using aliases, different email addresses or payment methods, are prohibited and may lead to suspension, closure and forfeiture of Bonuses.

Registration Process and KYC

  • Account creation: To register, you must complete the online registration form, providing accurate and complete information including your full name, date of birth, residential address, email address, and other details requested. You must verify your email by following the link sent to you and may be required to verify your phone number.
  • KYC and AML checks: In line with UK anti-money laundering and safer-gambling regulations, we may at any time request additional documents or information to verify your identity, source of funds, affordability and ongoing eligibility. Until satisfactory completion of such checks, we may restrict deposits, gameplay and withdrawals.
  • Truthfulness of information: You must ensure that all information supplied during registration and throughout the life of your Account is accurate, current and not misleading. You must update your details promptly via the Website if they change. We may rely on the information you provide and are not liable for losses resulting from your failure to keep it up to date.

Account Security and Responsibility

  • Credentials: You are responsible for maintaining the confidentiality of your username, password and any other security credentials. You must not share your Account with any third party or allow any other person (including minors) to access the Services under your credentials.
  • Unauthorised use: You must notify us immediately via the contact channels on gopawin.com if you suspect any unauthorised access to your Account. We may suspend the Account while we investigate. Subject to our legal obligations, you are responsible for all activity on your Account until we have received and acknowledged such notice.
  • Verification failure: If you fail to provide requested verification documents or information to our satisfaction, we may refuse to open an Account, suspend or close your existing Account, void Bonuses, and where required by law refund your Real Money Balance subject to regulatory and anti-money laundering obligations.

Betting & Gameplay Rules

Placing Bets and Game Participation

  • Offer and acceptance: A Bet is deemed accepted when it is confirmed on our servers and appears in your betting or game history. For casino and instant games, participation is confirmed when our system registers your stake and the game round begins. If there is a discrepancy between your on-screen display and our records, the latter will prevail.
  • Stake limits: Each Game or market may specify minimum and maximum stakes. We may adjust these limits at any time in accordance with our Fair Play Policy. It is your responsibility to check the applicable limits before placing a Bet; any attempt to exceed limits may result in the Bet being rejected or partially accepted.
  • Game rules: Specific rules, paylines, paytables, return-to-player (RTP) percentages and, where relevant, sports-betting rules are set out in the help section of each Game and in our Fair Play Policy at https://gopawin.com/fair-play/. By playing, you agree to the applicable Game rules as amended from time to time.

Errors, Cancellations and Technical Issues

  • Obvious errors: If a Bet or Game outcome is affected by an obvious error (including but not limited to incorrect odds, technical malfunction, or misconfiguration of a Game), we may void the Bet or Game round and either return the stake to your Account or settle the Bet at the correct terms that should have applied, in accordance with our Fair Play Policy and UKGC expectations.
  • Interruption: In the event of a technical failure of the hardware or software on our side, affected Bets and Game rounds will be handled as described in the Game rules and Fair Play Policy. Where the outcome of a Bet is already determined at the time of failure, the correct result will stand. Where the outcome cannot be determined, the Bet or Game round may be voided and your stake returned.
  • Modification and closure of markets: We may suspend or remove Games and betting markets for regulatory, technical or commercial reasons. Bets already accepted before suspension will normally stand, unless they are voided under these Terms.

Player Conduct, Collusion and Chat

  • Fair and lawful use: You must use the Services for personal entertainment only and not for any commercial or professional purpose. You must not engage in cheating, collusion, fraudulent activity, money laundering or any behaviour that violates applicable law or UKGC requirements.
  • Prohibited tools: Use of bots, automated betting scripts, software that manipulates the Games or the Website, or any device or method designed to give you an unfair advantage or exploit errors is strictly prohibited. We may void affected Bets, confiscate winnings derived from prohibited behaviour and close your Account.
  • Live casino and chat: Where chat functionality is provided (for example in live casino Games), you must behave respectfully and must not post abusive, defamatory, racist, sexually explicit, threatening, advertising or otherwise inappropriate content. We may moderate, remove chat messages, restrict chat access, and suspend or close Accounts in response to breaches.
  • Responsible gambling: You are encouraged to set personal limits, take time-outs or self-exclude using the tools available on gopawin.com and through GAMSTOP, with which AG Communications Limited participates as required by licence 39483. Information about responsible gambling is available on the Website and should be reviewed before and during your use of the Services.

Bonus Terms

General Bonus Principles

  • Separate Bonus Policy: All Bonuses, including welcome offers, reload bonuses, free spins, free bets and loyalty rewards, are governed by these Terms and by our detailed Bonus Policy available at https://gopawin.com/bonus-policy/. In the event of any conflict, the specific promotion terms and the Bonus Policy prevail over this section.
  • Eligibility: Bonus offers may be restricted to specific player segments, payment methods or markets. Only one person per household, IP address, device or payment method may be eligible for a given welcome or first-deposit offer, unless expressly stated otherwise. The Hopa related Bonuses on gopawin.com are intended only for genuine recreational play by Great Britain players.

Activation and Wagering Requirements

  • Activation: A Bonus may require a qualifying deposit, a specific bonus code, or manual opt-in via the promotion page. Activation conditions, maximum Bonus amounts and minimum deposit thresholds are stated in the specific promotional terms.
  • Wagering: Unless stated otherwise, Bonus funds and any winnings derived from them are subject to wagering requirements before they may be withdrawn. The required wagering multiple, eligible Games, and time limits are specified in each promotion and explained in the Bonus Policy. Failure to complete wagering within the stated timeframe (which may extend into 2025 and beyond for ongoing promotions) will result in the forfeit of the Bonus and any associated winnings.
  • Game weighting: Different Games may contribute differently towards wagering requirements. For example, slots may contribute 100%, while table Games or low-risk bets may contribute a lower percentage or be excluded. The contribution table is set out in the Bonus Policy and may change in accordance with regulatory guidance.

Restrictions and Promotional Abuse

  • Maximum bet with Bonus funds: Certain promotions may impose a maximum stake per spin, round or bet while wagering is in progress. Exceeding these limits may result in the cancellation of the Bonus and forfeiture of related winnings as set out in the Bonus Policy.
  • Prohibited play patterns: We may treat as promotional abuse behaviour such as low-risk betting to clear wagering, collusion, using multiple Accounts or coordinated strategies to gain unfair advantage. In serious cases, we may void Bonuses, remove winnings, and close your Account, while adhering to UK fairness requirements.
  • Combining promotions: Unless explicitly allowed, promotions cannot be combined. Only one active Bonus may be in play at any given time for Hopa related Services on gopawin.com. If multiple Bonuses are triggered, we will apply them in the order defined in the Bonus Policy or cancel conflicting bonuses.
  • Real Money and Bonus funds: Real Money Balance is normally used before Bonus Balance, unless otherwise specified. You may request withdrawal of your Real Money Balance at any time; however, this may lead to automatic cancellation of active Bonuses and associated winnings as described in the Bonus Policy.

Payments & Withdrawals

Deposits

  • Accepted methods: Deposits may be made using debit cards, approved e-wallets, bank transfers and other payment solutions displayed in the cashier section of gopawin.com. Credit cards must not be used for gambling transactions by Great Britain players, in line with UK regulatory requirements. Crypto-assets are not accepted for Great Britain players unless explicitly listed in the cashier and permitted by UK law at the relevant time.
  • Ownership of Payment Methods: You may only use Payment Methods that are registered in your own name. Use of third-party cards or wallets is prohibited. We may request evidence of ownership and may void transactions or close Accounts where this rule is breached.
  • Deposit limits and fees: Minimum and maximum deposit amounts depend on the chosen Payment Method and may be updated from time to time. We do not normally charge deposit fees, but your bank or payment provider may. All such third-party charges are your responsibility.

Withdrawals

  • Verification and processing: Withdrawals are subject to prior completion of identity, security, anti-money laundering and affordability checks. We aim to process withdrawal requests within the timeframes displayed in the cashier, but delays may occur due to verification requests, payment provider checks, weekends or public holidays.
  • Withdrawal method: Where possible, withdrawals will be made to the same Payment Method used for deposits, in line with anti-money laundering rules and card scheme policies. If this is not possible, we will agree an alternative method with you, subject to regulatory requirements.
  • Limits and fees: We may impose minimum and maximum withdrawal amounts per transaction and per period. We will notify you of any Operator withdrawal fees before you confirm the request. External banking or currency conversion fees may apply and are outside our control.
  • Pending withdrawals: While a withdrawal is pending, you may in some circumstances cancel it in the cashier, unless we have already started processing. Reversed withdrawals will be returned to your Account balance; we encourage responsible use of this feature to avoid undoing withdrawal decisions.

Refunds, Chargebacks and Funds Protection

  • Refund policy: Deposits are generally non-refundable once used for gambling. In exceptional circumstances, and subject to regulatory and anti-money laundering checks, we may at our discretion consider a refund of unused Real Money deposits. Bonuses and winnings obtained from them are non-refundable insofar as permitted by law.
  • Chargebacks: If a Chargeback is initiated, we may suspend or close your Account, recover any amounts owed by deducting from your balance, and, where appropriate, engage a debt collection agency. We may also report suspicious Chargeback activity to relevant authorities and payment providers.
  • Funds protection: Your funds are held in line with the UKGC's requirements for customer funds protection. The nature and level of protection in the event of insolvency, classified according to the UKGC's categories, are explained in the dedicated "Funds Protection" information section on gopawin.com. You should review that information carefully before depositing.

Limitation of Liability

Our Obligations

  • Fairness and accuracy: We are committed to offering Games that operate fairly and in accordance with their published rules, using certified random number generators where applicable, and to settling Bets and Games based on accurate and verifiable results. Our Fair Play Policy at https://gopawin.com/fair-play/ explains how fairness is assured.
  • Reasonable skill and care: We will provide the Services with reasonable skill and care and in accordance with these Terms, applicable UK law and UKGC licence conditions.

Exclusions

  • Technical failures: Subject always to your statutory rights, we are not liable for any loss or damage arising from failures of your equipment, internet connection, telecommunications, or from interruptions, delays or errors caused by third-party service providers. In case of technical failure on our systems, our obligations are limited to voiding affected Bets or Game rounds and returning the relevant stakes, or correcting the result as described in the Game rules.
  • Indirect losses: To the extent permitted by law, we are not liable for any loss of profits, loss of business, loss of data, or any indirect, consequential or special loss arising from your use of the Services, whether based in contract, tort (including negligence) or otherwise.
  • Misuse and breach: We are not responsible for losses arising from your breach of these Terms, misuse of your Account, failures to keep your credentials secure, or gambling beyond your means.

Liability Cap

  • Maximum liability per Bet: For any single Bet or Game round, our maximum liability to you, whether arising from an error, malfunction or any other cause (excluding personal injury or death caused by our negligence or fraud), is limited to the amount of the stake you placed on that Bet or Game round, or the winnings due but unpaid, whichever is higher.
  • Overall limitation: Subject to non-excludable rights under UK law, our total aggregate liability to you in connection with your use of the Services during any rolling twelve (12) month period will not exceed the greater of (i) your net losses on the Hopa related Services on gopawin.com during that period, or (ii) one thousand pounds sterling (£1,000).
  • Non-excludable liability: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable UK law.

Intellectual Property Rights

Ownership of Content

  • Our rights: All intellectual property rights in and to the Website, the Hopa related content on gopawin.com, the Games, software, graphics, logos, trademarks (including "Hopa", "Aspire Global" and related branding), text, audio-visual materials, and any databases are owned by us, our group companies (including Aspire Global International LTD and NeoGames S.A.), our licensors or other third parties and are protected by copyright, trademark and other intellectual property laws.
  • Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services on your personal devices solely for your private, non-commercial entertainment, in accordance with these Terms.

Restrictions

  • No copying or distribution: You must not copy, reproduce, transmit, publicly display, distribute, modify, create derivative works of, or otherwise exploit any part of the Website, software or content (including Games) without our prior written consent.
  • No reverse engineering: You must not reverse-engineer, decompile, disassemble, translate, adapt or attempt to derive the source code of the software used in connection with the Services, except to the extent such actions cannot be prohibited under applicable law.
  • Third-party marks: Third-party names, logos and trademarks appearing on the Website are used with permission and remain the property of their respective owners. No licence or right is granted to you in respect of such marks.

Privacy & Data Protection

  • Privacy framework: We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws. Our detailed practices, including the categories of data we collect, purposes of processing, legal bases, retention periods and your rights, are set out in our Privacy Policy at https://gopawin.com/privacy/.
  • Cookies: We use cookies and similar technologies to operate the Website, enhance your experience, and conduct analytics. Details are available in our Cookies Policy at https://gopawin.com/cookies-policy/. By using the Website, you consent to our use of cookies as described there, subject to your cookie preferences.
  • Marketing and rights: You may manage your marketing preferences through your Account or by following the instructions in our communications. You have the right to access, rectify, erase or restrict processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). Please consult the Privacy Policy for the most up-to-date information as of and beyond 2025.

Changes to Terms

Amendments

  • Right to modify: We may amend these Terms, the Bonus Policy, the Fair Play Policy and other associated policies from time to time to reflect changes in law, regulatory guidance, technical developments, or commercial needs.
  • Notification of changes: Material changes will, where reasonably practicable, be notified to you in advance by one or more of the following methods: (i) email to the address registered on your Account; (ii) an on-site message or pop-up upon login; or (iii) a prominent notice on the Website terms page at https://gopawin.com/terms/.

Acceptance and Objection

  • Deemed acceptance: Continued use of the Services after the effective date of updated Terms (which may be in 2025 or later) constitutes your acceptance of those changes. You should review the Terms periodically to ensure you are aware of the current conditions.
  • Right to stop using the Services: If you do not agree with any updated Terms, you must cease using the Services immediately, request closure of your Account, and withdraw any available Real Money Balance, subject to verification and regulatory requirements. In such circumstances, the pre-change Terms will continue to apply only to Bets already placed prior to the effective date of the change.

Termination & Suspension

Our Rights to Suspend or Close Your Account

  • Breach and risk situations: We may suspend or terminate your Account, withhold Bonuses and, where appropriate, withhold or void Bets and winnings if we reasonably believe that you have breached these Terms, engaged in fraud, attempted money laundering, collusion, cheating, bonus abuse, used a prohibited Payment Method, or otherwise posed a regulatory, legal, or integrity risk to the Services.
  • Regulatory and legal obligations: We may also suspend or close your Account if required to do so by law, by the UKGC, other competent authorities, or in order to comply with court orders, responsible gambling obligations or sanctions requirements.
  • Self-exclusion and safer gambling: Where you request self-exclusion or register with GAMSTOP, we will close or otherwise manage your Account in accordance with applicable safer-gambling requirements and our responsible gambling policies.

Procedure and Financial Consequences

  • Notice: Unless prohibited by law or regulation, we will notify you of the suspension or closure of your Account and, where appropriate, the reasons for such action. Notification may be provided by email or on-site messaging.
  • Balance treatment: Upon closure, any remaining Real Money Balance will, subject to verification and legal requirements (including anti-money laundering checks and any restrictions imposed by authorities), be returned to you via an appropriate Payment Method. Bonus Balances and unsettled Bonuses may be forfeited in accordance with these Terms and the Bonus Policy.
  • Outstanding obligations: Termination does not affect any Bets already placed (unless voided under these Terms) or any rights or obligations that have accrued prior to termination. Our rights to set off amounts you owe us (for example from Chargebacks or fraud) against your Account balance remain in force.

Governing Law & Jurisdiction

Applicable Law

  • Law of England and Wales: These Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. Mandatory consumer protection laws of your place of residence within Great Britain also apply where they afford you stronger protection.

Complaints and Dispute Resolution

  • Internal complaints procedure: If you have a complaint regarding the Services, you should first contact our customer support team using the channels provided on gopawin.com, providing all relevant details. We aim to acknowledge your complaint promptly and to provide a final response as soon as reasonably possible, and in any event within eight (8) weeks from the date we receive it, in accordance with UKGC requirements current in 2025.
  • Escalation to ADR (IBAS): If your complaint remains unresolved after you receive our final response or after eight (8) weeks have elapsed (whichever is sooner), you may escalate the dispute free of charge to the Independent Betting Adjudication Service ("IBAS"), our designated ADR Body. IBAS may be contacted via https://ibas-uk.com/ and its online claim wizard at https://ibas-uk.com/consumers/claim-wizard/.
  • Effect of ADR decisions: IBAS decisions are normally binding on us but not on you, meaning you remain free to pursue the matter through the courts if you wish. Use of ADR does not preclude you from later taking legal action.
  • Regulatory complaints: You may also raise concerns with the UKGC regarding our conduct, although the UKGC does not resolve individual customer disputes. Information is available at https://www.gamblingcommission.gov.uk/.

Court Jurisdiction

  • Courts: Subject to the ADR process described above, the courts of England and Wales will have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services. This means you may also bring proceedings in the courts of Scotland or Northern Ireland if you are resident there.

Contact Information

  • Website and terms: The Services for Hopa players in Great Britain are provided through https://gopawin.com. The current Terms and related policies are available at https://gopawin.com/terms/ and associated policy pages.
  • Customer support: Up-to-date details of customer support channels (including live chat and/or email contact forms) are provided in the "Help" or "Contact Us" sections of gopawin.com. You should use those channels for queries, complaints or account-related requests.
  • Operator legal address: Legal correspondence concerning these Terms may be addressed to: AG Communications Limited, 135, High Street, Sliema SLM 1548, Malta (company registration number C48328), in its capacity as the UKGC-licensed operator of the Services for Great Britain players.
  • ADR contact: For unresolved disputes after completing our internal complaints process, you may contact the Independent Betting Adjudication Service (IBAS) via its website at https://ibas-uk.com/ or submit a complaint through the IBAS online claim wizard at https://ibas-uk.com/consumers/claim-wizard/.
  • Corporate and group information: AG Communications Limited and Aspire Global International LTD (company registration number C42296, Malta) form part of the Aspire Global group, which is owned by NeoGames S.A. This background information does not alter the fact that AG Communications Limited is the contractual counterparty and licensed operator for Great Britain players using Hopa services via gopawin.com.
  • Document authoring note: These Terms for the Hopa related Services on gopawin.com were last updated on 6 November 2025, with legal content prepared for publication by James Walker.