Responsible Gaming

Responsible gaming on gopawin.com (Hopa) means treating casino and betting products as entertainment, not as a way to make money or solve financial problems. The aim of this page is to help you make conscious, informed choices about how, when, and how much you play, and to support you in recognising and managing any risks related to gambling.

The Hopa service on gopawin.com is operated for Great Britain players by AG Communications Limited, licensed and regulated by the UK Gambling Commission under account number 39483. In line with this regulation, we provide a range of tools, information and contact options to help you stay in control. Our support team is available to assist you with setting limits, taking breaks, or accessing specialist help if you are worried about your gambling.

This page does not replace professional medical or financial advice, but it explains the practical steps you, the operator, and independent organisations can take to reduce harm and protect you and your family.

Risk Awareness

Most players use online gambling as occasional entertainment. However, for some people, gambling can become harmful. Recognising early warning signs allows you to act before problems escalate. The following indicators are commonly associated with gambling-related harm and should be taken seriously, especially if several are present at the same time.

Common Signs of Problem Gambling

• Increasing frequency and stakes: You are betting more often, with higher amounts, to feel the same level of excitement.
• Preoccupation with gambling: You frequently think about gopawin.com (Hopa), plan your next session, or revisit past wins and losses when you should be focusing on work, study, or family.
• Chasing losses: You return to play specifically to win back money you have already lost, even when you had not planned to gamble.
• Loss of control: You gamble for longer than intended, ignore self-imposed limits, or struggle to stop even when you know you should.
• Financial difficulties: You borrow money, use overdrafts or credit cards, sell possessions, or delay paying bills to fund gambling.
• Emotional impact: You feel guilt, shame, anxiety, irritability, or depression linked to your gambling, or you gamble to escape negative moods.
• Hiding behaviour: You conceal your gambling from family or friends, delete transaction histories, or lie about the amount of time or money you spend.
• Neglecting responsibilities: Gambling begins to interfere with your job, studies, parenting, or social life.

Quick Self-Assessment Check

Read the statements below and honestly consider how often they apply to you. If you answer "yes" to several of them, you should strongly consider using the tools on gopawin.com and contacting a support organisation such as GamCare.

• Do I spend more time or money on Hopa than I can comfortably afford?
• Have I tried to reduce or stop gambling but found it difficult to do so?
• Do I gamble to escape stress, loneliness, anger, or other negative feelings?
• Have I ever borrowed money or used credit to cover gambling losses or fund new bets?
• Do I feel anxious or irritable when I am unable to gamble?
• Have friends or family members expressed concern about my gambling behaviour?
• Do I hide my gambling or lie about how much I have lost?

If these questions raise concerns, please consider setting stricter limits, taking a break or self-excluding, and speaking to a specialist helpline. Early action significantly reduces the risk of serious harm.

Limits & Tools

As a UK-licensed operator, gopawin.com (Hopa) must provide practical tools to help you control your gambling. These tools are designed to be easy to use from your account and can be adjusted according to your personal circumstances. Setting limits before you start to play is one of the most effective ways to stay safe.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much money you can add to your account within specific periods. To do this:

1. Log in: Sign in to your gopawin.com (Hopa) account using your usual credentials.
2. Go to account settings: Open the "My Account" or "Profile" menu and select "Responsible Gaming" or "Play Responsibly".
3. Select "Deposit Limits": Choose the option to manage daily, weekly and monthly deposit limits.
4. Enter your limits: For each period (e.g. £50 per day, £150 per week, £400 per month), type the maximum total you are comfortable depositing and confirm.
5. Confirm changes: Read the confirmation message and click to save your new limits. A confirmation may also be sent to your registered e-mail address.

Lowering a limit will usually take effect immediately or as soon as technically possible. Increasing or removing a limit will only be applied after a cooling-off period (typically at least 24 hours) to reduce impulsive decisions, in line with UK Gambling Commission expectations. Once you reach your deposit limit for a period, you will not be able to deposit more until that period resets.

Time Spent Limits and Session Controls

Managing the amount of time you spend gambling is as important as managing your money. Subject to the tools available in your version of the site, you may use:

• Session timers: In your "Responsible Gaming" settings, you may set a maximum session length (for example 30, 60 or 90 minutes). Once you reach this limit, you will be prompted to log out or take a break before resuming play.
• Reality checks: Pop-up reminders can be enabled to appear at regular intervals (for example every 15 or 30 minutes), showing how long you have been playing and how much you have staked or won/lost during the session.
• Activity history: You can review your transaction and gaming history in the "My Account" section to better understand your patterns of play over time.

Taking a Short Break ("Time-Out")

If you feel you need to pause gambling for a short period but are not ready to apply full self-exclusion, you can request a temporary time-out. A time-out blocks you from gambling on gopawin.com (Hopa) for a set period but is shorter than self-exclusion.

1. Access Time-Out settings: Log in, go to "My Account > Responsible Gaming" and select "Take a Break" or "Time-Out".
2. Select duration: Choose a period such as 24 hours, 48 hours, 72 hours, or up to a few weeks (as available).
3. Confirm your decision: Read the description of the consequences (for example, you will not be able to place bets or access certain features during the time-out) and confirm.
4. Effect of time-out: During the selected period, you will not be allowed to gamble on your Hopa account at gopawin.com. You may still receive account-related notices (for example, about verification or withdrawals), but you will not be able to override the time-out.

You should always choose time-out durations that encourage you to step back and reconsider your gambling behaviour. If you frequently use short breaks but still feel out of control, please consider full self-exclusion and contact a specialist support organisation.

Self-Exclusion

Self-exclusion is a formal request by you to be prevented from gambling for a minimum period. For players in Great Britain, this includes both site-level self-exclusion on gopawin.com (Hopa) and registration with GAMSTOP, the national multi-operator self-exclusion scheme required under UKGC licence 39483. Self-exclusion is intended for individuals who believe their gambling has become harmful or is likely to become harmful.

How to Apply Self-Exclusion on gopawin.com

1. Log in to your account: Access your Hopa account on gopawin.com using your normal login details.
2. Open the Responsible Gaming area: Navigate to "My Account > Responsible Gaming" and click on "Self-Exclusion" or a similarly named option.
3. Choose the exclusion period: Select the duration that best reflects your needs. Typical options range from at least 6 months up to several years, and may include a permanent (lifetime) exclusion option.
4. Read the information carefully: Review the explanation of what self-exclusion means, including how it affects your ability to log in, deposit, bet and receive marketing communications.
5. Confirm your decision: Tick any required confirmation boxes and submit your request. You may receive an e-mail confirming that self-exclusion has been applied to your Hopa account on gopawin.com.

Consequences of Self-Exclusion

• No access to the account: You will not be able to log in or use your Hopa account on gopawin.com for the duration of the self-exclusion.
• Marketing communications: The operator will take reasonable steps to stop sending you marketing material relating to gambling once self-exclusion is applied, in line with UK rules.
• Remaining balances: Real-money balances will normally be returned where reasonably practicable and subject to standard verification and terms and conditions. Any bonus funds or pending bonuses will be forfeited.
• No early cancellation: Self-exclusion cannot be cancelled before the selected period ends. When the minimum period ends, you may need to contact customer support if you wish to reopen your account, and a further cooling-off period may apply.

GAMSTOP - National Self-Exclusion for Great Britain

In addition to site-level self-exclusion, players in Great Britain can register with GAMSTOP, the national multi-operator self-exclusion scheme that covers all participating online gambling companies licensed by the UK Gambling Commission, including AG Communications Limited (operator of gopawin.com for Hopa). By registering with GAMSTOP and completing the identity checks, you will be prevented from using gambling websites and apps run by companies participating in the scheme for the duration you choose (for example, 6 months, 1 year, or 5 years).

You should always register with GAMSTOP if you feel at risk of harm from online gambling. Self-exclusion on a single site alone may not be sufficient if you hold accounts with other operators.

Other Jurisdictions

If you access the brand from outside Great Britain, you may be served by Aspire Global International LTD under Malta Gaming Authority licence MGA/CRP/148/2007, and local laws and self-exclusion schemes may apply. For example, Spain operates a national self-exclusion register under the regulator sometimes referred to as RGIAJ. Always consult local regulations and national helplines in your country of residence.

Support Resources

If you are concerned about your gambling or someone else's gambling, professional, confidential support is available. In addition to the tools we provide on gopawin.com (Hopa), independent organisations offer free advice, counselling, and peer support. You do not need to be in crisis or heavily in debt to contact them; early conversations can prevent problems from getting worse.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): Free, confidential support for anyone in Great Britain affected by gambling. Phone 0808 8020 133 (24/7), or use live chat via the GamCare website. Services are primarily in English, with translation support available in some circumstances.
• NHS gambling support: In England, the NHS offers specialist gambling clinics and mental health services. You can speak to your GP or visit the NHS website to find out how to access local support. Similar services may be available in Scotland and Wales.
• Local counselling and advice: Citizens Advice and other local charities can help with debt management, housing issues and related legal and social problems that may arise from gambling.

International Support Organisations

These services provide confidential, non-judgmental help and are independent from gopawin.com (Hopa). You can contact them whether you are a current player, a former player, or a family member or friend of someone who gambles.

Self-Exclusion Schemes and Blocking Tools

• GAMSTOP (Great Britain): National, free self-exclusion system covering participating UKGC-licensed online gambling operators, including AG Communications Limited (operator of gopawin.com for Hopa). Registering prevents you from using those sites during your chosen exclusion period.
• Spain - RGIAJ and national registers: Spain has a national system allowing individuals to register and be excluded from licensed gambling, administered by the national regulator (often identified in connection with RGIAJ). If you reside in Spain, consult the official regulator website for details.
• Blocking software: Tools such as Gamban and BetBlocker can be installed on computers and mobile devices to restrict access to gambling websites and apps. These products are managed by independent third parties. Some may be free, while others may charge a subscription; check each provider's website for details.

Combining operator tools (such as self-exclusion and limits), national schemes like GAMSTOP, and device-level blocking software provides stronger protection than relying on just one measure.

Family and Affected Others

Several organisations, including GamCare and Gamblers Anonymous, offer dedicated resources and groups for family members and friends affected by someone else's gambling. These services emphasise confidentiality, emotional support, and practical advice on protecting your own wellbeing.

Help for Family

Gambling problems often affect partners, children, parents and friends as well as the person who gambles. If you are worried about someone who uses gopawin.com (Hopa), it is important to look after yourself and to approach the conversation carefully. You are not responsible for their behaviour, but you can encourage them to seek help and set boundaries to protect your own position.

How to Talk to Someone About Their Gambling

• Choose the right moment: Try to speak when both of you are calm and there are no immediate arguments about money or gambling.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I am worried because the bills are falling behind") rather than blaming or labelling ("You are irresponsible").
• Listen and acknowledge: Give them space to talk and acknowledge that stopping or reducing gambling can be difficult.
• Encourage professional help: Suggest contacting GamCare or a similar organisation together, or support them in using tools such as self-exclusion and limits on gopawin.com.
• Set clear boundaries: It is reasonable to limit financial support, protect joint accounts, and seek independent advice if you are being affected by their gambling.

Support for Family Members

• GamCare - affected others: GamCare provides advice, one-to-one support and online forums specifically for people affected by someone else's gambling. See their website for live chat and moderated forums.
• Gamblers Anonymous (GA) and related groups: GA and related family groups (sometimes known as Gam-Anon or similar) offer peer support meetings where you can share experiences and coping strategies.
• Online forums and chats: Reputable online communities hosted by charities provide anonymous discussion spaces where you can ask questions and receive support from others facing similar issues.

Recommended Next Steps

• Speak to a healthcare professional: Contact your GP or another healthcare provider to discuss the emotional and mental health impact of gambling on you and your family.
• Use specialist helplines: Call the National Gambling Helpline or similar services for confidential advice on how to support the person you are worried about and to protect yourself.
• Seek counselling or therapy: Consider individual or family counselling to address communication issues, financial stress, and trust problems arising from gambling.
• Protect your finances: Take independent advice (for example from Citizens Advice or a debt charity) on how to manage joint accounts, debts and household budgets.

Operator's Commitment

gopawin.com (Hopa) is provided to Great Britain players by AG Communications Limited (company number C48328, registered at 135, High Street, Sliema, SLM 1548, Malta), licensed and regulated by the UK Gambling Commission under account number 39483. As part of our regulatory obligations and our internal policies, we are committed to promoting safer gambling and reducing the risk of harm.

Internal Risk Checks and Monitoring

• Behavioural analysis: The operator may monitor a range of markers, such as frequency and duration of sessions, size and pattern of deposits, repeated declined deposits, rapid increases in stakes, and evidence of chasing losses, to identify potential signs of risk.
• Affordability and source-of-funds checks: In line with UK regulatory expectations, we may ask for additional information (for example about income, occupation or funding sources) if your pattern of play appears inconsistent with what we can reasonably expect.
• Automated alerts and manual reviews: Where risk patterns are detected, automated systems may generate alerts for review by trained staff, who can then decide whether intervention is necessary.
• Use of account tools: We may, in appropriate cases, set limits, restrict certain products, or suspend accounts to protect players, even where a player has not requested such measures, where this is justified on safer-gambling grounds.

When We May Contact You

The responsible gaming team may proactively contact you using the contact details registered in your Hopa account on gopawin.com in circumstances such as:

• Significant or sudden increases in deposit levels, stake size or session length.
• Repeated patterns of chasing losses or using multiple payment methods in a short period.
• Indications that you are experiencing distress related to your gambling, as evidenced by your communications with support.
• Repeated use of time-outs or other tools without a reduction in overall risk levels.

Contact may be made by on-site messages, e-mail, live chat, SMS or telephone, where appropriate. The purpose of such contact is to:

• Discuss your gambling behaviour and remind you of available safer-gambling tools.
• Offer or apply limits, time-outs or self-exclusion, and signpost to independent support services.
• In serious cases, restrict or close your account in order to comply with regulatory requirements and protect you from further harm.

AG Communications Limited is part of the Aspire Global group, which is owned by NeoGames S.A. This corporate structure does not reduce your protections under UK law or the UK Gambling Commission's Licence Conditions and Codes of Practice, but it may be relevant to cross-border regulatory and data protection oversight (for example, the application of the EU GDPR and the UK GDPR). Further information on how your personal data is processed is available in the Privacy Policy at https://gopawin.com/privacy/.

If you have a complaint about how your responsible gaming or self-exclusion has been handled, you should first use the internal complaints process described in the Terms at https://gopawin.com/terms/. If your complaint remains unresolved after you have received a final response, or after 8 weeks, you may be able to escalate it free of charge to the Independent Betting Adjudication Service (IBAS), our designated Alternative Dispute Resolution body, via https://ibas-uk.com/ or the claim wizard at https://ibas-uk.com/consumers/claim-wizard/.

Updates

Responsible gaming requirements, UK regulations and internal policies are subject to change over time, for example following updates to the UK Gambling Commission's Licence Conditions and Codes of Practice, changes to national self-exclusion schemes such as GAMSTOP, or enhancements to the tools offered on gopawin.com (Hopa). We may also improve our procedures in light of industry best practice or independent research.

When this responsible gaming page or related policies are materially updated:

• On-site notices: We may display a banner or notification on gopawin.com when you log in, highlighting important changes to responsible gaming measures or terms.
• E-mail communication: Where appropriate, we may send e-mail notifications to the address registered in your Hopa account, drawing attention to significant changes in tools, limits or self-exclusion options.
• Policy documents: The Terms, Bonus Policy, Fair Play Policy, Privacy Policy and Cookie Policy, available at https://gopawin.com/terms/, https://gopawin.com/bonus-policy/, https://gopawin.com/fair-play/, https://gopawin.com/privacy/ and https://gopawin.com/cookies-policy/, will be updated where necessary and the latest versions will always apply.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about safer gambling, need help using any of the tools described on this page, or would like to provide feedback on your experience, the responsible gaming team at gopawin.com (Hopa) is available to assist you.

Responsible Gaming Contact Channels

• E-mail: You can contact the responsible gaming team via the customer support e-mail address indicated on gopawin.com. When writing, please clearly state that your enquiry relates to "Responsible Gaming" or "Safer Gambling" so it can be directed to the appropriate specialists.
• Telephone (where available): If a customer support telephone number is provided on gopawin.com for Great Britain players, you may use it to request contact with the responsible gaming team. Availability and call charges (if any) will be stated on the site.
• Live chat: If live chat is available when you are logged in to your Hopa account, you can ask to speak to an agent about responsible gaming and request assistance with limits, time-outs or self-exclusion.

Feedback and Support Request Form

In addition to general support channels, a feedback or support request form may be available in the "Responsible Gaming" section of your account, allowing you to:

• Request help in setting or adjusting limits or time-outs.
• Ask for information about self-exclusion and GAMSTOP registration.
• Provide feedback on how the safer-gambling tools on gopawin.com (Hopa) work for you.
• Inform us if you believe your gambling or someone else's gambling is causing harm.

If you remain dissatisfied after contacting the responsible gaming team and using the internal complaints process, you may escalate certain disputes (for example about the application of self-exclusion or related account decisions) to the Independent Betting Adjudication Service (IBAS), our designated ADR body for Great Britain players, using their website at https://ibas-uk.com/ or their online claim wizard at https://ibas-uk.com/consumers/claim-wizard/, once the internal process has been completed or 8 weeks have passed.

Please remember that you must be at least 18 years old to gamble in Great Britain. Always gamble responsibly, never play with money you cannot afford to lose, and seek help promptly if you suspect that gambling is causing harm to you or those around you.