Contact Us

If you are a Hopa player using the gopawin.com website in Great Britain and you need assistance with your account, deposits or withdrawals, bonuses, technical issues, or responsible gambling tools, please contact us using the secure form below. Provide a valid e-mail or messenger contact and a clear description of your request, including any relevant dates, amounts, game titles, screenshots, or transaction references, so that our support team can review your case efficiently and respond with an appropriate solution.

Customer support for Hopa on gopawin.com operates 24/7, and we generally reply to enquiries within one business day. Your query will be handled in line with our Terms of Service, Bonus Policy, Fair Play Policy, Privacy Policy, and Cookies Policy as published on gopawin.com, and in accordance with the UK Gambling Commission requirements for AG Communications Limited (remote operating licence, account number 39483, registered at 135, High Street, Sliema SLM 1548, Malta). Please do not include payment card details or passwords in your message. If, after completing our internal complaints procedure (which may take up to eight weeks), you remain dissatisfied with the outcome of a gambling-related dispute, you may be able to escalate the matter free of charge to our designated Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS). The information on this contact page reflects the regulatory position as of 2025 and may be updated from time to time.